Questions & Answers
Do I need to book an appointment?
We recommend that you do, as we work on a one to one basis it would avoid disappointment.
How long before the wedding do I need to order?
Delivery times vary between 3 to 6 months on top of this we need to allow for alterations. I would recommend 6 to 9 months as a minimum. Many designers offer a rush cut but this comes as an extra charge. If you are short of time it is always worth asking us as we will do are utmost to help.
What should I wear for alteration appointment?
Its best to wear pale coloured underwear and a strapless bra is often a good idea. We appreciate if you don’t wear strong perfumes as a curacy to other brides who wish to try on the gowns
When will my dress arrive?
We usually have dresses delivered about 3 months before the wedding so that we have time for alterations
Is my wedding dress insured?
As members of the British Retail Association we offer free insurance through them covering your wedding dress up to the value of £1000. If your wedding dress cost more than £1000 then we suggest you take out a top up policy.
How do I transport my wedding dress?
Your wedding dress will come in a Bridal Gown bag,or alternatively you can bring a duvet cover which are excellent for large wedding dresses. If you are travelling abroad we can offer travel boxes and we will pack your wedding dress for you.
Can I bring my own shoes and accessories?
Of course you can but at your own risk. We do have a selection of shoes available, but if you have special requirements it any be wise to bring a pair of shoes of the heal height you intend to wear.
When do I have to pay?
Payment is 50% with the order and 50% when your dress arrives.
When will the fitting take place?
The first fitting is when the dresses arrives, then depending upon how much alterations are required we usually do the alterations 6 weeks before the wedding as brides tend to loose weight just before the wedding, and this prevents alterations being done twice.
What do I have to bring with me for my final fittings?
It is essential that you wear underwear you intend to use on the day and the heel height of shoes you will be wearing.
How much can a dress be altered?
No more than two sizes are recommended. Alterations are not included in the dress price.
You can park in Sainsburys for 4 hours.